At gemschoolwear.shop, customer satisfaction is our priority. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as received.
• The product must include original packaging where applicable.
• The item must not be damaged, altered, washed, or worn.
• Proof of purchase must be provided.

Items that do not meet these requirements may not be accepted for return.

Return Process

To request a return, please contact our customer service team at:

Email: info@gemschoolwear.shop

Please include the following information:

• Order number
• Customer name
• Reason for return
• Photos of the product if there is a quality issue

Our customer support team will review your request and provide further instructions.

Please do not send items back without contacting us first, as unauthorized returns may not be processed.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the refund will be processed to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We will review the issue and provide an appropriate solution, which may include:

• Replacement of the item
• Refund assistance
• Other suitable resolutions

Non-Returnable Items

Certain products may not be eligible for return, including:

• Items that have been used or worn
• Products damaged by customer handling
• Items returned without prior approval

Return Shipping Costs

Unless the item received is defective, damaged, or incorrect, customers are responsible for return shipping costs.

If the return is caused by an error on our part, we will provide appropriate assistance.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Email: info@gemschoolwear.shop

We are committed to resolving all customer concerns fairly and efficiently.

gemschoolwear.shop